Privacy Policy
THE ELLETSON ARMS
PRIVACY POLICY
Last Updated: 29 October 2026
1. Introduction
Welcome to The Elletson Arms.
At The Elletson Arms, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make a restaurant reservation, contact us or subscribe to our marketing communications.
Our website is operated by Franklin Hall Pubs Limited, trading as The Elletson Arms.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
2. Who We Are
Business Name: The Elletson Arms
Operating Company: Franklin Hall Pubs Limited
Business Address: Lancaster Road, Pilling, Preston, PR3 6AH
Website: elletsonarms.co.uk
Email: info@theelletsonarms.com
Franklin Hall Pubs Limited is the data controller responsible for the personal information collected through our website and associated business activities described in this policy.
For any questions about this policy or how we handle your personal information, please contact us using the email address above.
3. Information We Collect
We may collect and process the following personal information:
Information you provide directly:
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Your name
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Your email address
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Your telephone number
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Restaurant reservation details
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Number of guests attending a booking
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Special requests relating to your reservation
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Information submitted through website contact forms
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Information provided when subscribing to marketing communications
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Any other information you voluntarily provide when contacting us
Information collected automatically:
When you visit our website, certain technical information may be collected, including:
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Your IP address
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Browser type and version
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Device information
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Pages visited
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Date and time of website visits
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Website usage and interaction information
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Cookie information, where applicable
We only collect information that is necessary for legitimate business purposes or where another lawful basis applies.
4. How We Use Your Personal Information
We use personal information for the following purposes:
Restaurant Reservations
When you book a table through our website, we use the information provided to:
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Process and manage your reservation
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Confirm your booking
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Contact you regarding changes or cancellations
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Respond to special requests
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Provide customer service relating to your visit
Customer Enquiries
When you contact us by email or through our website, we use your information to respond to your enquiry and provide assistance.
Marketing Communications
Where permitted by law, we may use your email address to send information about:
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Special offers and promotions
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New menus and food events
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Live entertainment
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Sporting events
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Seasonal celebrations
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Other news and activities at The Elletson Arms
You may unsubscribe from marketing communications at any time.
Website Management
We may use technical information to maintain website functionality, monitor performance, improve security and understand how visitors use our website.
5. Legal Basis for Processing Personal Information
Under UK GDPR, we must have a lawful basis for processing personal data.
We rely on the following lawful bases, as appropriate:
Contractual Necessity
We process information where necessary to provide services you request, including managing restaurant reservations.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
These interests may include responding to enquiries, improving customer service, maintaining website security and managing our business effectively.
Consent
Where required, we obtain your consent before sending marketing communications or using non-essential cookies and tracking technologies.
You may withdraw your consent at any time.
Legal Obligations
We may process or retain information where necessary to comply with applicable laws, regulations or lawful requests from public authorities.
6. Restaurant Reservations
Our website allows customers to make restaurant reservations online.
Our website uses the Wix platform, which may process personal information on our behalf to facilitate online reservations.
When making a reservation, you may be asked to provide your name, contact details, preferred booking date and time, number of guests and any relevant special requests.
This information is used to manage your booking and communicate with you about your reservation.
You are not required to agree to marketing communications to make a restaurant reservation.
Please avoid providing unnecessary sensitive personal information in reservation notes.
Where you voluntarily provide information about allergies or dietary requirements, we will use it only as necessary to deal with your request, subject to an appropriate lawful basis and any additional legal requirements.
7. Email Marketing and Promotional Communications
We may collect email addresses from customers who wish to receive news, offers and promotional information from The Elletson Arms.
We will only send marketing emails where we have obtained valid consent or where another permitted marketing exemption applies, such as the applicable existing-customer soft opt-in.
Where we request consent, this will be voluntary and separate from the process of making a restaurant reservation.
We will not automatically subscribe customers to marketing communications simply because they have booked a table.
Every marketing email will provide a straightforward way to unsubscribe.
You can also request removal from our marketing mailing list by emailing:
We will respect your marketing preferences and process unsubscribe requests promptly.
8. Website Cookies
Our website is hosted using Wix and may use cookies and similar technologies.
Cookies are small files stored on your device that help websites function and, where applicable, collect information about website usage.
Cookies may include:
Essential Cookies
These are necessary for the website to operate correctly, including security, navigation and essential functionality.
Analytics Cookies
Where enabled, these may help us understand how visitors use our website and identify opportunities for improvement.
Marketing Cookies
Where enabled, these may be used to measure advertising effectiveness or support relevant promotional activity.
We will provide information about the cookies used on our website and obtain consent where required by law.
You can manage your cookie preferences through the available website controls and your browser settings.
Non-essential cookies requiring consent will not be activated before the necessary consent has been obtained.
9. Sharing Your Personal Information
We do not sell your personal information.
We may share personal information with trusted third parties where necessary to operate our website and provide our services.
These may include:
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Wix, our website hosting and reservation platform
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Email marketing service providers
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IT support and website maintenance providers
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Professional advisers where necessary
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Government authorities or regulatory bodies where legally required
Where third parties process personal information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.
We only share information where there is a legitimate and lawful reason to do so.
10. International Data Transfers
Some of the technology providers we use, including website hosting and related service providers, may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place as required by UK data protection legislation.
These may include recognised adequacy arrangements or approved contractual safeguards.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting or regulatory obligations.
Retention periods depend on the type of information and the reason it was collected.
For example:
Restaurant Reservations
Reservation information is retained for as long as necessary to manage bookings, address customer enquiries and meet applicable business or legal requirements.
Customer Enquiries
Correspondence is retained only for as long as necessary to resolve the enquiry and address any relevant follow-up matters.
Marketing Information
We retain marketing contact information while you remain subscribed or until it is no longer required for the relevant purpose.
If you unsubscribe, we may retain limited information to ensure that your marketing preferences continue to be respected.
Technical Website Information
Technical information and cookie-related data are retained according to the relevant purpose, website settings and applicable legal requirements.
We periodically review the information we hold and securely delete or anonymise personal data when it is no longer required.
12. How We Protect Your Information
We take the security of personal information seriously.
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
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Secure website connections
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Access controls
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Password-protected systems
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Restricted access to customer information
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Appropriate security measures provided by our website and technology suppliers
Although we take reasonable steps to protect personal information, no internet-based system can be guaranteed to be completely secure.
13. Your Data Protection Rights
Under UK data protection law, you have certain rights concerning your personal information.
Depending on the circumstances, these include:
Right of Access
You may request a copy of the personal information we hold about you.
Right to Rectification
You may ask us to correct inaccurate or incomplete information.
Right to Erasure
You may request deletion of your personal information in certain circumstances.
Right to Restrict Processing
You may ask us to restrict how your information is processed in certain circumstances.
Right to Object
You may object to certain processing activities, including direct marketing.
Right to Data Portability
Where applicable, you may request that certain personal information be provided in a portable format.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
You also have rights relating to certain automated decision-making activities, where applicable.
To exercise your rights, please contact:
We will respond to requests within the timeframes required by applicable data protection legislation.
14. Third-Party Websites
Our website may contain links to external websites, including social media platforms and third-party services.
These websites operate independently and may have their own privacy policies.
We are not responsible for the privacy practices of third-party websites.
We encourage visitors to review the privacy policies of any external websites they choose to visit.
15. Children's Privacy
Our website is intended to provide information about The Elletson Arms, including food, drinks, entertainment and restaurant reservations.
We do not knowingly collect personal information directly from children for marketing purposes without an appropriate lawful basis.
If we become aware that personal information has been collected inappropriately, we will take reasonable steps to address the matter.
16. Online Payments
The Elletson Arms does not currently accept customer payments through its website.
Customers pay for food, drinks and other purchases directly at the premises.
We therefore do not collect or process customers' payment card details through our website for online purchases.
Payment transactions made at our premises may be processed by our payment service providers in accordance with applicable data protection requirements.
17. Complaints
If you have concerns about how we handle your personal information, please contact us in the first instance.
Email: info@theelletsonarms.com
We will investigate your concerns and endeavour to resolve them promptly.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information about making a complaint is available through the ICO's official website.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality or applicable legislation.
Any updates will be published on this page, together with the date of the latest revision.
We encourage visitors to review this policy occasionally.
Where required by law, we will provide additional notice of significant changes affecting how personal information is processed.
19. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or would like further information about how we process personal data, please contact:
The Elletson Arms
Franklin Hall Pubs Limited
Lancaster Road
Pilling
Preston
PR3 6AH
Email: info@theelletsonarms.com
Website: elletsonarms.co.uk
Last Updated: 29 October 2026
© 2026 The Elletson Arms / Franklin Hall Pubs Limited.