THE ELLETSON ARMS

 

WEBSITE TERMS & CONDITIONS

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Last Updated: 29 October 2026

Welcome to The Elletson Arms website.

These Terms and Conditions govern your use of our website, table reservations, enquiries and other services offered through our website.

By accessing or using our website, you agree to comply with these Terms and Conditions.

Please read them carefully before using our services.

 

1. BUSINESS INFORMATION

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This website is operated by:

Franklin Hall Pubs Limited
Trading as: The Elletson Arms

Lancaster Road
Pilling
Preston
PR3 6AH
United Kingdom

Website: elletsonarms.co.uk
Email: info@theelletsonarms.com

Throughout these Terms and Conditions, references to "we", "us" and "our" refer to The Elletson Arms and Franklin Hall Pubs Limited.

 

2. USE OF OUR WEBSITE

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By using our website, you agree to:

• Use the website only for lawful purposes.

• Provide accurate information when making reservations or submitting enquiries.

• Refrain from attempting to interfere with the website's security or functionality.

• Not reproduce, distribute or commercially exploit website content without our permission.

We reserve the right to restrict access to our website where necessary to protect our business, customers or website security.

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

However, menus, prices, opening hours, availability and promotional offers may change without prior notice.

 

3. TABLE RESERVATIONS

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Customers may request table reservations through our website.

When making a reservation, you agree to provide accurate contact information, including your name, telephone number and email address where requested.

Reservation Confirmation

A reservation is only confirmed once you receive confirmation from The Elletson Arms or our authorised booking system.

Submitting a reservation request does not automatically guarantee a table.

Arrival Times

We ask customers to arrive promptly for their reservation.

If you are running late, please contact us as soon as possible.

Where a customer fails to arrive within a reasonable period and has not contacted us, we may release the reserved table.

Changes and Cancellations

If you need to amend or cancel your reservation, please contact us as early as possible.

We reserve the right to contact customers to confirm or amend reservations where operational circumstances require it.

On rare occasions, we may need to cancel or amend reservations due to circumstances beyond our reasonable control.

If this happens, we will endeavour to notify affected customers as soon as reasonably possible.

 

4. PAYMENTS

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Unless expressly stated otherwise, payment for food and drinks is made directly at The Elletson Arms.

We do not currently take online payments for standard table reservations through our website.

All prices are displayed in pounds sterling (£) and include VAT where applicable.

Prices are subject to change.

The price charged will be the applicable price confirmed at the premises when ordering, subject to any valid promotional offer.

 

5. FOOD, DRINK AND MENUS

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Our website may display food menus, drinks menus, special offers and promotional information.

We make reasonable efforts to ensure that this information is accurate.

However:

• Menu items may change depending on availability.

• Certain dishes may be unavailable at particular times.

• Prices and promotions may change.

• Food presentation may differ from promotional photographs.

• Special offers may be subject to additional conditions.

We reserve the right to withdraw or amend promotional offers, subject to any applicable consumer rights and commitments already made.

 

6. FOOD ALLERGIES AND DIETARY REQUIREMENTS

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The Elletson Arms takes food allergies and dietary requirements seriously.

If you have a food allergy, intolerance or specific dietary requirement, please inform a member of staff before ordering.

Although we take reasonable precautions when preparing and serving food, our kitchen handles ingredients containing recognised allergens.

We cannot guarantee that any dish will be completely free from traces of allergens due to the possibility of cross-contact.

Customers should always discuss their requirements with our staff rather than relying solely on information displayed on the website.

We will provide allergen information in accordance with applicable UK food safety legislation.

 

7. ALCOHOL AND AGE RESTRICTIONS

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The Elletson Arms operates in accordance with applicable UK licensing laws.

Alcohol will not be sold or supplied to anyone under the age of 18.

Customers may be required to provide acceptable photographic identification when purchasing alcohol.

We reserve the right to refuse the sale of alcohol where required or permitted by law, including where a customer is intoxicated or unable to provide satisfactory proof of age.

All customers must comply with the premises' licensing requirements and reasonable house rules.

 

8. EVENTS AND ENTERTAINMENT

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Our website may advertise events including:

• Live music and entertainment.

• Karaoke evenings.

• Sporting events and live screenings.

• Seasonal celebrations.

• Competitions and promotional activities.

• Special dining events.

Event dates, times, performers and arrangements may be subject to change.

We reserve the right to amend, postpone or cancel events where reasonably necessary.

Where tickets or advance payments apply, any specific booking, cancellation and refund conditions will be communicated before purchase.

Nothing in these Terms and Conditions affects your statutory consumer rights.

 

9. SPECIAL OFFERS AND PROMOTIONS

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From time to time, The Elletson Arms may advertise discounts, meal deals and other promotional offers.

Unless otherwise stated:

• Offers cannot be exchanged for cash.

• Offers may be restricted to specified dates or times.

• Offers may exclude certain products or services.

• Multiple promotions cannot necessarily be combined.

• Offers are subject to availability.

Any additional conditions will be clearly communicated alongside the relevant promotion.

We reserve the right to correct genuine pricing or promotional errors, subject to applicable law.

 

10. GIFT VOUCHERS

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Where gift vouchers are offered by The Elletson Arms, the specific terms provided at the time of purchase or issue will apply.

These may include:

• The voucher's monetary value.

• The applicable expiry date.

• Restrictions on eligible products or services.

• Any applicable redemption conditions.

Gift vouchers should be presented when redeeming them.

Any restrictions will be communicated before purchase where applicable.

Your statutory rights remain unaffected.

 

11. WEBSITE CONTENT AND COPYRIGHT

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All original content on this website, including text, photographs, graphics, logos and branding, is owned by or licensed to The Elletson Arms unless otherwise stated.

This includes The Elletson Arms name and associated branding.

You may view and print website content for personal, non-commercial purposes.

You must not reproduce, modify, distribute or commercially use our content without obtaining prior written permission, unless otherwise permitted by law.

 

12. THIRD-PARTY LINKS AND SERVICES

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Our website may contain links to third-party websites or services, including booking platforms, social media and external information providers.

These websites operate independently and may have their own terms, conditions and privacy policies.

We are not responsible for the content, availability or data-handling practices of third-party websites.

We recommend reviewing the relevant policies before using external services.

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13. PRIVACY AND PERSONAL DATA

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We respect the privacy of our customers and website visitors.

When you make a reservation, contact us or subscribe to communications, we may collect personal information necessary to provide our services.

This may include:

• Your name.

• Email address.

• Telephone number.

• Reservation details.

• Information voluntarily provided through enquiries.

Personal information is handled in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Further information about how we collect, use, store and protect personal information is available in our Privacy Policy.

 

14. WEBSITE AVAILABILITY

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We aim to keep our website accessible and functioning correctly.

However, we cannot guarantee that the website will always operate without interruption or technical difficulties.

We may temporarily suspend access for maintenance, security updates or technical improvements.

We are not responsible for website interruptions caused by circumstances beyond our reasonable control.

 

15. LIMITATION OF LIABILITY

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We take reasonable care to ensure that our website and services operate appropriately.

However, to the extent permitted by law, we are not responsible for losses arising from:

• Temporary website unavailability.

• Technical faults outside our reasonable control.

• Inaccuracies in third-party information.

• Unauthorised interference with our website.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

 

16. CUSTOMER CONDUCT

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We aim to provide a welcoming, safe and enjoyable environment for all customers and staff.

Customers visiting The Elletson Arms are expected to behave respectfully towards other guests and employees.

We reserve the right to refuse service or request that individuals leave the premises where lawful and reasonably necessary, including in circumstances involving:

• Threatening or abusive behaviour.

• Harassment or discrimination.

• Damage to property.

• Serious disruption to other customers.

• Breaches of licensing requirements.

All decisions will be made in accordance with applicable UK law.

 

17. COMPLAINTS AND CUSTOMER ENQUIRIES

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We aim to provide high standards of customer service.

If you have a complaint, concern or question regarding our website or services, please contact us.

The Elletson Arms
Lancaster Road
Pilling
Preston
PR3 6AH

Email: info@theelletsonarms.com

We will endeavour to investigate and respond to complaints within a reasonable timeframe.

 

18. CHANGES TO THESE TERMS AND CONDITIONS

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We may update these Terms and Conditions periodically to reflect changes in our business operations, website functionality or legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively remove rights that customers have already acquired.

We recommend reviewing this page occasionally.

 

19. GOVERNING LAW

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These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal rights available to consumers.

 

20. CONTACT US

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For questions regarding these Terms and Conditions, please contact:

THE ELLETSON ARMS

Operated by Franklin Hall Pubs Limited

Lancaster Road
Pilling
Preston
PR3 6AH

Email: info@theelletsonarms.com
Website: elletsonarms.co.uk

© 2026 The Elletson Arms. All Rights Reserved.