Refund Policy

Refund & Cancellation Policy

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The Elletson Arms
Lancaster Road, Pilling, Preston, PR3 6AH
Website: elletsonarms.co.uk
Email: info@theelletsonarms.com

Last Updated: 29 October 2026

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1. General Policy

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At The Elletson Arms, we aim to provide excellent food, drinks and customer service.

We understand that occasionally plans change or customers may be dissatisfied with a purchase. We will always endeavour to resolve any concerns fairly and promptly.

 

2. Table Reservations & Cancellations

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Table reservations can be made through our website.

We understand that plans can change, and we kindly ask customers to notify us as soon as possible if they need to cancel or amend a booking.

As we do not currently require payment for standard table reservations, no cancellation fees apply.

 

3. Food & Drink Refunds

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If you are unhappy with any food or drinks purchased at The Elletson Arms, please inform a member of staff as soon as possible.

We will assess the issue and, where appropriate, offer a replacement, an alternative or a refund.

Refunds will be provided where required under applicable UK consumer law.

 

4. Events & Special Bookings

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Refunds and cancellations for special events, private functions or bookings requiring deposits may be subject to separate terms and conditions.

Any applicable cancellation terms will be communicated at the time of booking.

Nothing in these terms affects your statutory consumer rights.

 

5. Processing Refunds

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Where a refund is agreed, it will normally be issued using the original payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

 

6. Your Consumer Rights

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This policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

 

7. Contact Us

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If you have any questions regarding refunds, cancellations or bookings, please contact us:

The Elletson Arms
Lancaster Road
Pilling, Preston
PR3 6AH

Email: info@theelletsonarms.com

We are always happy to help and aim to resolve any concerns as quickly and fairly as possible.